Payments & Policies
Clear, transparent policies reflecting The Nehemiah Standard: order, stewardship, clear scope, and accountable execution.
Service Standards
What You Can Expect
Professional Conduct
Our team arrives on time, dressed professionally, and treats your space with respect. We are background-checked and insured.
Clear Scope
Every service has a clearly defined scope. You know exactly what will be cleaned, when, and to what standard.
Quality Assurance
Work is performed to agreed-upon standards. If you're not satisfied, contact us within 24 hours for review and resolution.
Communication
We keep you informed before, during, and after service. Any special instructions or concerns are handled with care.
Consistency
For recurring services, we maintain the same standards and schedule. Your home or business receives consistent, reliable care.
Payment Information
Pricing
Residential and Commercial Cleaning: Pricing is provided through our instant booking system based on service type and scope. Quotes are customized to your specific needs.
Restoration and Specialized Services: No fixed prices are publicly listed. Pricing is determined after on-site evaluation, which provides an accurate assessment of your project.
Payment Methods
- Credit card (Visa, Mastercard, American Express)
- Debit card
- ACH transfer (for recurring services)
- Check (by prior arrangement)
Payment Timing
- • Instant Bookings: Payment due at time of service or after service completion
- • Recurring Services: Payment terms established in service agreement
- • Evaluation & Estimates: Free evaluation; estimate provided before project begins
Cancellation & Rescheduling Policy
We understand that schedules change. Our cancellation policy is designed to be fair to both our clients and our team.
Cancellation Notice
24+ Hours Notice
Cancel or reschedule at no charge with at least 24 hours notice before scheduled service.
Less Than 24 Hours Notice
Cancellations with less than 24 hours notice may incur a 50% cancellation fee to cover team resources allocated.
No-Show
If no one is available at the scheduled time and we were not notified, 100% of the service fee may be charged.
How to Cancel or Reschedule
- Contact us via phone or email as soon as possible
- Confirm cancellation or new date in writing
- Rescheduling is available subject to team availability
For recurring services, we can typically accommodate rescheduling to another date within the same service week with 24+ hours notice.
The Nehemiah Standard
Everything we do is guided by four foundational principles:
Order
We approach every space with systematic care. Nothing is overlooked, and everything has its place.
Stewardship
We treat your spaces as if they were our own, with respect, care, and a long-term perspective.
Clear Scope
Every service is clearly defined. You know exactly what to expect, with no surprises.
Accountable Execution
We deliver on our commitments consistently and stand behind our work with integrity.
These standards guide how we serve you. Questions or concerns? Contact us directly.
Questions About Our Policies?
We're happy to discuss any questions about payments, cancellations, or our service standards.
Contact Us